Terms and Conditions

1. Introduction

These terms govern the coaching services provided by Jack Performance ("we", "us") to you as the client. By purchasing a package or using the coaching platform you confirm you have read, understood, and agreed to these terms.

2. Services

Online Coaching: a fully remote, app-based coaching programme delivered digitally. Personalised exercise programmes, fitness assessments, and nutritional guidance tailored to your goals. Regular check-ins, progress tracking, and ongoing programme adjustments via the coaching platform, with direct coach communication through the platform's messaging systems.

Personal Training: in-person, one-on-one sessions at an agreed location or facility, with customised session programming. Session schedule agreed at the start of the programme.

Hybrid Coaching: a combination of in-person personal training and remote online coaching support. Frequency and split agreed at the start of the programme.

3. Client responsibilities

• Follow the Coach's instructions, programming, and guidelines throughout the programme.
• Inform the Coach of any medical conditions, injuries, or changes in health status promptly.
• Communicate promptly regarding any changes, updates, or concerns.
• Adhere to the agreed schedule for check-ins, progress pictures, and measurements.
• Log all workouts, nutrition, and daily habits consistently on the coaching platform.
• Ensure access to the gym equipment required to complete the programme, and cover any gym membership or facility costs.
• Do not reproduce, distribute, or commercialise any programme materials without prior written consent from us.
• Treat all coaching staff with courtesy and respect at all times.

4. Health and medical disclaimer

By using our services you represent that you are in good physical health with no known medical conditions preventing safe participation, that you will notify the Coach of any pre-existing conditions, injuries, or health concerns before starting, that you will inform us immediately of any changes to your health during the programme, and that you have consulted or will consult a licensed healthcare professional before starting any new fitness or nutrition programme.

Any guidance on supplements, nutrition, and training is general coaching guidance, not prescriptive medical advice. The Coach is not a licensed medical professional and cannot diagnose or treat medical conditions. Always consult a qualified healthcare provider before changing your diet, supplementation, or exercise routine.

Participation in exercise and nutrition programmes carries inherent risks, including muscular soreness, physical injury, or cardiovascular events, and you voluntarily assume those risks. Jack Performance, its coaches, employees, and representatives shall not be held liable for any injury, illness, loss, or damage arising from your participation in the programme.

5. Payment terms

Personal Training and Hybrid Coaching: full upfront package payment, due before the programme commences. Online Coaching: upfront package payment or monthly subscription via Stripe, as selected at enrolment.

Payment methods: bank transfer (services commence on confirmed receipt) or Stripe online payment, to which a 3.5% processing fee applies and is borne by the client in addition to the programme fee.

All fees are due in full before services commence unless a monthly subscription has been agreed. Subscription payments are processed automatically via Stripe on the same calendar date each month. We may suspend or withhold services while a payment is failed or overdue. Fees are quoted and payable in the currency specified at enrolment.

6. Payment disputes and chargebacks

Payment confirms you have reviewed and accepted these terms, including the refund and cancellation policies. Services are rendered progressively from programme commencement and are not contingent on subjective satisfaction or outcome expectations. Digital delivery of programmes, plans, check-in access, and coach communication constitutes full delivery of services, whether or not you use them.

You agree not to initiate a chargeback, payment dispute, or reversal for any payment made under these terms except for genuinely fraudulent or unauthorised transactions. Dissatisfaction or a desire to cancel is not grounds for a chargeback. Raise any dispute with us in writing first and allow a minimum of 14 calendar days for us to respond before escalating to any third party.

If a dispute is filed, you consent to us submitting as evidence: your acceptance of these terms, proof of programme delivery (coach communications, platform check-in logs, training and nutrition plans issued, access records), billing records, and related correspondence.

If a chargeback is found to be unwarranted, frivolous, or made in bad faith, we reserve the right to terminate access to all services immediately, recover disputed amounts plus reasonable administrative costs, and pursue the matter through the competent courts of the UAE.

7. Subscription cancellation

• Submit a written cancellation request via email or the platform at least 7 days before your next billing date.
• Requests with less than 7 days' notice may result in one further billing cycle; we will make reasonable efforts to prevent this where possible.
• Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Cancelling does not entitle you to a refund of any amount already charged.

8. Programme commitment, cancellations, and refunds

You commit to your selected package for its full duration (for example a 3-month or 6-month programme). Early termination, except for medical reasons certified by a licensed physician, does not entitle you to a refund of any unused portion.

Personal training sessions require a minimum of 12 hours' notice to cancel or reschedule; later cancellations and no-shows forfeit the session. Rescheduling is limited to 3 times per calendar month.

Refunds are not provided as standard. A refund request may be considered only where: (A) you are medically unable to continue, evidenced by documentation from a licensed medical practitioner, in which case a pro-rated refund of the unused portion may be granted; or (B) no measurable progress is demonstrated after 30 days despite evidenced full compliance with all programme requirements: daily check-ins without gaps, all prescribed workouts and cardio completed, full adherence to the nutrition plan, and written verifiable proof of compliance confirmed by the assigned coach. Final decisions rest with our management.

9. Travel policy (online and hybrid clients)

The programme continues uninterrupted regardless of travel. Inform the Coach at least 2 days before any travel so a travel-friendly workout plan can be prepared. The programme cannot be paused, suspended, or deferred during travel, and failure to notify the Coach in advance does not exempt you from check-in or compliance requirements.

10. Termination

Either party may terminate with 30 days' written notice. We may terminate immediately and without refund if you: fail to check in on three consecutive occasions without prior notice; engage in abusive, threatening, or disrespectful behaviour toward staff; provide false or misleading health or medical information; fail to meet payment obligations; or breach any other material term. Fees paid are non-refundable except as provided in section 8.

11. Confidentiality, media, and intellectual property

We keep your personal information strictly confidential and do not share it with third parties without your consent, except as required by law.

You agree that we may use transformation photos, progress updates, and success stories on social media and in the Coach's portfolio for promotional and inspirational purposes. Identifying personal information stays confidential unless you give explicit written permission. You may opt out at any time by written notice, after which no new promotional content featuring you will be published.

All training programmes, nutrition plans, templates, methodologies, and materials remain our exclusive intellectual property and may not be reproduced, distributed, sold, or commercialised without prior written consent.

12. Governing law and changes to these terms

These terms are governed by the laws of the United Arab Emirates. Disputes are first addressed through good-faith written negotiation; if unresolved within 14 calendar days, they are referred to the competent courts of the UAE.

We may update these terms at any time. Updates are communicated via the coaching platform or email, and continued use of the services after notification constitutes acceptance of the revised terms.